Meralco’s new President Jose Ping de Jesus on bringing Meralco closer to it’s customers:
In order to have a good relationship with consumers, De Jesus said, it was imperative for Meralco to help them better understand its operation.
“It will make their jobs easier if consumers are aware how things are working within the company,” De Jesus stressed.
I could kiss this guy. Well maybe; we’ll see. Ping, go read some of my posts over the years regarding Meralco and this very issue and then let’s talk. There’s a lot we could do together.
Consequences of Failing to Meet Customers Needs
Why let others carry your water
User Experiences and the Electric Utility
Value of Getting in Closer Touch with Customers
What Meralco Should Be Doing Every Day